A concierge platform
craft, share, and perfect the guest experience
the art of local curation
delivered digitally
Pinstop handles the research, the routing, and the presentation — so your concierges can focus on the time that matters: with the guest.
Your places, shaped to your voice.
Pull rich details from Google Maps in one click, then shape every place into something only your team could recommend. Notes, tags, and access instructions stay with you, forever.
- One-click import from the web and Google Maps
- Editable fields — rename, retag, add private notes
- Your data, exportable, never locked in
SUSHI SAITO
鮨 さいとう
MINATO CITY, ROPPONGI, 1-4-5 1F
港区六本木1-4-5 1F
+81 3-3589-4412
Familiar sushi & other raw fish dishes are served at this stylish restaurant with a warm vibe.
Edit Place
Edit the details of the place: Sushi Saito
Tags
Name
Edited by Ryo Kawaguchi · May 5, 2026
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AI that thinks like your best concierge.
Describe what the guest needs in plain English. Pinstop finds the right places from your library — matched to their pace, preferences, and the feel of the day.
- Prompts in plain English, like talking to a colleague
- Suggestions pinned directly to the map, ready to drop in
- Learns from the places your team has already approved
Suggest Itinerary
Generate a recommended day itinerary tailored to your guest's preferences and interests.
Describe your ideal itinerary
Speed vs. quality
Fastest
Gemini 2.5 Flash Lite · ~5 seconds
Balanced
Gemini 2.5 Flash · ~15 seconds
HAMARIKYU GARDENS
浜離宮恩賜庭園
CHUO CITY, HAMARIKYU-TEIEN 1-1
中央区浜離宮庭園1-1
+81 3-3541-0200
Begin your honeymoon at this tranquil tidal pond garden, strolling beneath 300-year-old pine trees with views of Tokyo Bay.
KIKUNOI AKASAKA
菊乃井 赤坂
MINATO CITY, AKASAKA 6-13-8
港区赤坂6-13-8
+81 3-3568-6055
Conclude your evening with a refined kaiseki dinner, each seasonal course a quiet celebration of Japanese culinary tradition.
Expert knowledge, in every hand.
The head concierge's curated knowledge, available to the front desk, bell desk, and every new hire on day one. See what the rest of the team is building, and decide who can edit what.
- Senior expertise on hand for front desk, bell desk, and new hires
- Browse itineraries authored across the team
- Granular permissions — decide who can edit what
Account Management
Manage user accounts and permissions
Yuki Nakamura
Head Concierge
y.nakamura@grandhorizon.com
03/01/2025
EditSophie Laurent
s.laurent@grandhorizon.com
03/01/2025
EditKenji Inoue
k.inoue@grandhorizon.com
03/01/2025
EditFront Desk GH
frontdesk@grandhorizon.com
04/10/2025
EditPriya Mehta
p.mehta@grandhorizon.com
03/01/2025
EditEdit User
Permissions
Manage user accounts
Edit hotel information
Create and edit places
Edit place notes
View all itineraries
Switch Account
Select an account to switch to. You will need to enter a 4-digit PIN.
Sophie Laurent
s.laurent@grandhorizon.com
Mika Taguchi
m.taguchi@grandhorizon.com
Kenji Inoue
k.inoue@grandhorizon.com
Priya Mehta
p.mehta@grandhorizon.com
Enter PIN
Enter the 4-digit PIN to switch to Mika Taguchi
The guest sees your brand — not ours.
Itineraries arrive on the guest's phone dressed in your property's colors, typography, and voice. Pinstop stays invisible; the craft stays yours.
- Custom typography, accent color, and cover imagery per property
- Share via link or QR code at check-in
- Taxi view, multi-language support, and one-tap directions
Frequently asked questions
Still curious? The answers below cover what most concierge teams ask before their first demo.
Your first itinerary can be ready within minutes. Pinstop imports directly from Google Maps, so you can pull in the places your team already recommends, add your own notes, and start building itineraries the same day. There's no migration project or data-entry marathon — just import, refine, and go.
Yes. Pinstop supports both terminal accounts — shared logins for front desk stations — and individual user accounts for named concierge staff. Everyone works from the same library, and you control who can view, suggest, or edit.
Everything the guest sees is editable: place names, descriptions, cover images, the order of places, the route lines on the map, the itinerary title, and your hotel's contact information. The itinerary is delivered as if it came from your property, not a platform.
Tags let you slice your place library by category, neighborhood, or occasion — so your front desk can filter to 'family-friendly' or 'rainy day' without scrolling through everything. Templates let your head concierge save common itinerary structures that the rest of the team can use as a starting point.
By SMS, email, or a printed handout at check-in. Every print includes a QR code that opens the live itinerary on any device, so the guest can switch between paper and phone effortlessly. The printed version carries your property's branding throughout.
Describe what the guest is looking for in plain English — a quiet lunch spot after a museum, somewhere child-friendly within walking distance — and Pinstop searches your own approved library first, then fills gaps with live map data. Each suggestion appears as a pin on the map for a concierge to accept, edit, or dismiss. Nothing reaches the guest without a human sign-off.
start building itineraries
your guests will remember.
Give your team the tools to turn local knowledge into moments worth remembering.